Refund policy

Moryel is operated by Solstice LLC, a limited liability company registered in the United States, with its registered office at 1200 N Federal Highway, Office 348, Boca Raton, FL, 33432. Charges for orders placed with Moryel appear on the customer's card statement under the name MORYEL.

This policy applies to all orders placed through moryel.shop and sets out how refunds are handled for customers in the United Kingdom.

Eligibility for a refund

A customer may request a refund within 30 days of the delivery date shown by the carrier tracking information. To request a refund, the customer must contact Moryel at support@moryel.shop within this 30 day period, stating the order number and the reason for the request.

A refund will be approved where any of the following applies:

The product arrived damaged.
The item received does not match the item ordered.
The order was not delivered within the maximum stated delivery period.
The customer reports dissatisfaction with the product within the 30 day period and provides a photograph of the product showing the issue.

No physical return required

Moryel does not require the customer to send the product back. Once a refund request has been reviewed and approved, the customer may discard the item or keep it. There is no obligation to package, post or otherwise return the product, and no return shipment is arranged or expected.

How the refund is issued

Once a refund is approved, the amount is returned to the original payment method used at checkout, appearing on the customer's statement under the name MORYEL. The refund is processed within 5 to 10 business days of approval. The time for the refunded amount to appear on the customer's bank or card statement thereafter depends on the customer's bank or card issuer.

All items are eligible for a refund under the conditions set out above. There are no categories of product excluded from this policy.

Statutory rights

Nothing in this policy affects the statutory rights of consumers in the United Kingdom under the Consumer Rights Act 2015 or other applicable consumer protection legislation. Where the terms of this policy are more favourable to the customer than the statutory minimum, the terms of this policy apply.

Contact

For any refund request or question about this policy, contact Moryel at support@moryel.shop.

Solstice LLC
1200 N Federal Highway, Office 348
Boca Raton, FL, 33432
United States
support@moryel.shop